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How 14pkr Handles Your Personal Information

This Privacy Policy sets out exactly what data 14pkr collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use the lobby — and how we keep it secure.

Account data protectionJazzCash & Easypaisa payment privacyRaast transfer data handlingCookie and device controlsYour right to access or delete data
14pkr How 14pkr Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is handled — or you want to request access, correction or deletion — our support team can help. You can reach us through live chat inside your account, by email, or through the help section on mobile. We aim to respond to data-related requests within a reasonable time and will confirm receipt of your request by the same channel you used.

Live Chat Open your account on mobile or desktop and start a live chat session. This is the quickest way to raise a data query or request a copy of your information.
Email Support Send your data request or privacy concern to our support email address listed in your account settings. Include your registered mobile number for faster verification.
Help Section The help section inside the 14pkr mobile interface has a dedicated privacy and account data category where you can submit a formal request or track an existing one.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply SSL encryption to all data exchanged between your device and our servers — this covers your login session, any payment confirmation from JazzCash, Easypaisa or Raast, and your account history. Internally, access to your personal data is restricted to the teams that need it to operate your account or resolve a support request. We do not use your data for marketing from third-party brands without your explicit consent.

SSL Encryption

Every session — from login to JazzCash deposit confirmation — is encrypted in transit. Your account credentials and payment references are never sent in plain text.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser settings at any time.

Data Retention

Account data is kept for as long as your account is open and for any period required under applicable financial or legal obligations. Inactive accounts are reviewed on a rolling basis.

Your Access Rights

You can request a full copy of the personal data we hold, ask us to correct inaccurate details, or request deletion. Contact us through live chat or email to start that process.

Common Questions About Your Privacy on 14pkr

These answers cover the data questions we hear most from account holders in Pakistan — from what we store when you pay via Easypaisa to how you request deletion of your account information.

We store your name, contact number, email address and account credentials. We also keep a record of deposit and withdrawal references from JazzCash, Easypaisa or Raast to reconcile your transaction history.

No. We record only the transaction reference number your wallet generates after a payment completes. Your wallet PIN and full payment credentials stay within the JazzCash or Easypaisa system.

Yes. Contact us through live chat or the support email in your account settings. Include your registered mobile number so we can verify your identity before releasing the data.

Send a deletion request through live chat or email. We will process it within the timeframe required by applicable rules and confirm once your data has been removed or anonymised.

We share data only with payment processors like JazzCash, Easypaisa and Raast — and only what those processors need to complete your transaction. We do not sell your data to advertisers.

We use session cookies for login and preference cookies for lobby settings. You can manage or disable these through your browser settings; removing session cookies will log you out of your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.